Releases Tweetable VPN LogonBox Free WireGuard VPN Virtual Appliance July 29, 2020 by Lee Painter The Need for Remote Working Q2 2020 changed everything for almost everyone on the planet, and brought businesses to their knees and changed peoples perception of cybersecurity. As companies have transitioned to home offices, virtual communication has become a necessity, remote work has soared, and IT professionals are facing additional security challenges, with an increase […] Read more »
Cloud Identity Management ITSecurity Tweetable Home working: 5 Essential Cybersecurity Issues Every Business Needs to Manage April 8, 2020 by Lee Painter The disruption caused by Covid-19 has created a massive shift in priorities for almost everybody on the planet. Businesses are having to adapt to a home-based workforce, repositioning infrastructure and services to continue operating. In this post, we look at some of the significant business issues IT teams should be thinking about and provide some […] Read more »
Cloud Password-Self-Service Tweetable Supporting Remote Workers During the Covid-19 Pandemic March 24, 2020 by Lee Painter Every day, people and businesses rely on our services to keep the workforce productive. But in times like these, it’s even more critical for us to keep things running smoothly – and we’re working hard to do that. We understand that organisations need to keep business as usual while the entire workforce adjusts to working […] Read more »
HIPAA Passwords Tweetable The Easy Way to HIPAA Compliant Password Security March 5, 2020 by Lee Painter When a data breach occurs, the loss of personally identifiable information can be very costly not only as an inconvenience but can lead to identity theft with greater ramifications. In the healthcare sector such as hospitals, doctor surgeries, the consequences can be even graver considering the sensitive nature of the data. In general, the healthcare […] Read more »
helpdesk Password-Self-Service Service desk Tweetable Eliminate Password Reset Tickets to Increase Profits February 11, 2020 by Lee Painter Password reset accounts for the highest number of tickets helpdesk staff deal with; managed service providers (MSP) live and die by how well they can manage these tickets. Whether it’s for an application, system account, or the account has been locked, customers repeatedly require their password to be reset or unlocked. As a business scales […] Read more »
Automation Tweetable Get More Done with Automations December 18, 2019 by Lee Painter Businesses of all sizes continually seek ways to increase efficiency and profitability in all areas of their organisation — everything from general operations to cybersecurity. Automation provides a means to deliver on that requirements by integrating into processes and performing tasks consistently. What is automation Automation enables a business to carry out tasks which would […] Read more »
Tweetable Uncategorized IT Support in Higher Education September 4, 2019 by Lee Painter Introduction Your aim is to deliver best-in-class support to all stakeholders, from students to faculty but with dwindling IT budgets and strained resources the service desk needs to consider technology without the enterprise-level price tag. With tech-savvy stakeholders managing and providing IT support has become more of challenge – on one hand, you need to […] Read more »
Service desk Tweetable Build a Best-in-Class Service Desk May 15, 2019 by Lee Painter Increase operational efficiency of your service desk with these six principles and take your service provider business to the next level For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and the degree to which those services are delivered efficiently and profitably. In […] Read more »
Office 365 Password-Self-Service Tweetable Office 365 SSPR vs Dedicated SSPR Solutions May 1, 2019 by Lee Painter With so many IT functions moving to the cloud, one of the areas IT admins are now looking into is self-service password reset (SSPR) and wondering what Office 365 self-service password reset is, how they can leverage it and what the potential benefits and drawbacks are for their business. In this article, we look at […] Read more »
Password-Self-Service Tweetable Implementing a Self-Service Portal April 3, 2019 by Lee Painter Self-service portals are fast becoming a must-have as business demands increase but there is more to implementing one than you think A self-service portal is a customer-facing website which offers a collection of self-help functions that a user can access whenever they have a corresponding issue and execute the respective function to self-help and overcome […] Read more »