Authentication Self-Service Why you should not be using Personal Information for 2FA August 3, 2025 by admin In the digital era, it’s important that we find ways to safeguard our data, and our methods to secure our accounts are continually advancing. A widespread yet increasingly problematic security measure is the use of personal questions, often termed “security questions.” While seemingly harmless, inquiries such as “What was your mother’s maiden name?” or “Where […] Read more »
Self-Service Measuring the Effectiveness of SSPR Solutions August 3, 2025 / August 3, 2025 by admin To truly understand the impact of self-service password reset (SSPR)organizations must establish key performance indicators (KPIs) to measure effectiveness comprehensively. Here are the essential steps to evaluate the return on investment (ROI) and gauge the value of implementing an SSPR solution. 1. Calculate the Current True Cost of Password Resets Before implementing SSPR, organizations should […] Read more »
Self-Service The True Cost of Password Resets August 3, 2025 by admin In large organizations, password resets are an unavoidable part of IT operations. However, what often gets overlooked is the actual cost—both tangible and intangible—associated with manual password resets. While it may seem like a minor administrative task, its cumulative impact on productivity, IT resources, and employee satisfaction can be significant. The Hidden Costs of Manual […] Read more »
helpdesk Self-Service Service desk Reducing ticket volume with self-service portals December 3, 2020 by Lee Painter A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of their problem. Self-service portals empower businesses to be where their end users are, whether that is employees onsite, located across the globe, or customers, so they can resolve their issues, improving end-user and agent satisfaction […] Read more »
