Automation Tweetable Get More Done with Automations December 18, 2019 by Lee Painter Businesses of all sizes continually seek ways to increase efficiency and profitability in all areas of their organisation — everything from general operations to cybersecurity. Automation provides a means to deliver on that requirements by integrating into processes and performing tasks consistently. What is automation Automation enables a business to carry out tasks which would […] Read more »
Uncategorised Java SSH and the new OpenSSH Private Key Format October 4, 2019 by Lee Painter With the release of OpenSSH 7.8, the default private key format for private keys generated from ssh-keygen has changed from OpenSSL-compatible PEM files to a custom key format created by the OpenSSH developers. At the time of writing, most open-source Java SSH APIs will need the keys to convert back to the old format before […] Read more »
Tweetable Uncategorized IT Support in Higher Education September 4, 2019 by Lee Painter Introduction Your aim is to deliver best-in-class support to all stakeholders, from students to faculty but with dwindling IT budgets and strained resources the service desk needs to consider technology without the enterprise-level price tag. With tech-savvy stakeholders managing and providing IT support has become more of challenge – on one hand, you need to […] Read more »
Service desk Tweetable Build a Best-in-Class Service Desk May 15, 2019 by Lee Painter Increase operational efficiency of your service desk with these six principles and take your service provider business to the next level For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and the degree to which those services are delivered efficiently and profitably. In […] Read more »
Office 365 Password-Self-Service Tweetable Office 365 SSPR vs Dedicated SSPR Solutions May 1, 2019 by Lee Painter With so many IT functions moving to the cloud, one of the areas IT admins are now looking into is self-service password reset (SSPR) and wondering what Office 365 self-service password reset is, how they can leverage it and what the potential benefits and drawbacks are for their business. In this article, we look at […] Read more »
Password-Self-Service Tweetable Implementing a Self-Service Portal April 3, 2019 by Lee Painter Self-service portals are fast becoming a must-have as business demands increase but there is more to implementing one than you think A self-service portal is a customer-facing website which offers a collection of self-help functions that a user can access whenever they have a corresponding issue and execute the respective function to self-help and overcome […] Read more »
Password-Self-Service Service desk Tweetable Scaling the Service Desk March 27, 2019 by Lee Painter A service desk is the core function of a service provider business, getting the best from this department can be a crucial difference between a successful, profitable MSP and one that is not. For an MSP the service desk plays a critical role in the business, the level of service offered, the efficiency in delivery […] Read more »
Password-Self-Service Tweetable What is Self-Service Password Reset (SSPR)? March 20, 2019 by Lee Painter Self-service password reset solutions help the service desk and business in security and productivity. With the evolution of technology the increase in identity theft and data breaches, the cost of the service desk is going up and the demands on CISO is ever growing. Self-service password reset solutions have evolved over the years to help […] Read more »
Password-Self-Service Tweetable What is Identity self-service? The LogonBox Approach March 4, 2019 by Lee Painter Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset and identity management all without the high costs that come with complete IDM solutions Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset (SSPR) and identity […] Read more »
Passwords Security Tweetable State of Password Security: Businesses Still Falling Short February 12, 2019 by Lee Painter Despite the increasing concern regarding privacy and protection, individuals and businesses are still falling short. The recent survey from The Ponemon Institute with authentication key vendor Yubico shows that IT professionals are still falling short when it comes to security practices in the workplace. The survey interviewed over 1,500 IT professionals and security practitioners to […] Read more » Password Security
