Service desk Running a Service Desk with the New Hybrid Workforce December 18, 2020 by Lee Painter The year 2020 has seen a sea of change: aside from the obvious health concerns and financial impacts, COVID-19 has forced businesses of all sizes to review and reassess the efficiency of their operations. Less than 12 months ago, there had been a staunch rejection of the idea that employees could effectively work from […] Read more »
Service desk 5-Ways to cut IT service desk costs December 14, 2020 by Lee Painter With IT and technological advancements being the driving force behind company and customer interaction, IT is a serious business and an expensive one at that. According to a report by Gartner, global spending on IT is expected to be around £3.5 trillion in 2020 alone. The ever-evolving nature, and increasing reliance on IT, mean that […] Read more »
helpdesk Self-Service Service desk Reducing ticket volume with self-service portals December 3, 2020 by Lee Painter A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of their problem. Self-service portals empower businesses to be where their end users are, whether that is employees onsite, located across the globe, or customers, so they can resolve their issues, improving end-user and agent satisfaction […] Read more »
Releases Tweetable VPN LogonBox Free WireGuard VPN Virtual Appliance July 29, 2020 by Lee Painter The Need for Remote Working Q2 2020 changed everything for almost everyone on the planet, and brought businesses to their knees and changed peoples perception of cybersecurity. As companies have transitioned to home offices, virtual communication has become a necessity, remote work has soared, and IT professionals are facing additional security challenges, with an increase […] Read more »
Cloud Identity Management ITSecurity Tweetable Home working: 5 Essential Cybersecurity Issues Every Business Needs to Manage April 8, 2020 by Lee Painter The disruption caused by Covid-19 has created a massive shift in priorities for almost everybody on the planet. Businesses are having to adapt to a home-based workforce, repositioning infrastructure and services to continue operating. In this post, we look at some of the significant business issues IT teams should be thinking about and provide some […] Read more »
Cloud Password-Self-Service Tweetable Supporting Remote Workers During the Covid-19 Pandemic March 24, 2020 by Lee Painter Every day, people and businesses rely on our services to keep the workforce productive. But in times like these, it’s even more critical for us to keep things running smoothly – and we’re working hard to do that. We understand that organisations need to keep business as usual while the entire workforce adjusts to working […] Read more »
HIPAA Passwords Tweetable The Easy Way to HIPAA Compliant Password Security March 5, 2020 by Lee Painter When a data breach occurs, the loss of personally identifiable information can be very costly not only as an inconvenience but can lead to identity theft with greater ramifications. In the healthcare sector such as hospitals, doctor surgeries, the consequences can be even graver considering the sensitive nature of the data. In general, the healthcare […] Read more »
helpdesk Password-Self-Service Service desk Tweetable Eliminate Password Reset Tickets to Increase Profits February 11, 2020 by Lee Painter Password reset accounts for the highest number of tickets helpdesk staff deal with; managed service providers (MSP) live and die by how well they can manage these tickets. Whether it’s for an application, system account, or the account has been locked, customers repeatedly require their password to be reset or unlocked. As a business scales […] Read more »
Uncategorised Managed Security in our Java SSH APIs February 5, 2020 by Lee Painter The latest Maverick Legacy 1.7.27 releases include a new concept called Managed Security. This update introduces several changes under the hood to ensure that usage of the APIs maintains the highest possible security whenever possible. We introduced a set of security levels to classify the algorithms we support. As a developer, you can now fix […] Read more » Java SSH
Uncategorised What impact will OpenSSH disabling SSH-RSA signatures have on Maverick Java SSH API February 5, 2020 by Lee Painter With the release of OpenSSH 8.2 last week, the project announced that they would disable ssh-rsa signatures in a future version. I thought it would be paramount to update our API users on what this means in practice and how it will impact your implementations. Why are SSH-RSA signatures being disabled? OpenSSH has decided to […] Read more »
